Event Programme

17 March - 19 March

March 17, 2020

Conference "Quality in Tourism"

Topics: 

• World experience in application of the business processes excellence assessment in tourism to increase customer satisfaction 

• How to choose a supplier in the HORECA sector to satisfy a tourist? 

• What opportunities do new technologies provide for assessing the quality of services? 

• Challenges and key trends of mobile applications using in tourism

Target audience: 

• Travel agencies 

• Tour operators 

• Tourism authorities • Hotels 

• Cafes/restaurants 

• Organizers of business trips and corporate events

Language: Russian

Participation: free of charge

Partner:

 

 

17 March

11:00 - 13:30

Conference Hall А, Pavilion 1


Add to calendar 03/17/2020 11:00 03/17/2020 13:30 Conference "Quality in Tourism" Conference Hall А, Pavilion 1 Europe/Moscow

Conference "Quality in Tourism"

Conference "Quality in Tourism"

MITT Digital Conference

About the event:

On March 17, 2020, Moscow will host MITT Digital — a conference about internet technologies for tourism sector that takes place on MITT, the largest tourism exhibition in Russia and CIS.

MITT Digital program includes talks by leading international and Russian experts about online travel sector, current trends, new opportunities for business, and future or tourism business.

We invite travel startups to present their projects on the conference stage in front of a professional audience. You can apply for pitch on https://travelabs.org/mitt-digital

We also have a space available for sponsors. If you would like to learn about the sponsorship opportunities at MITT Digital, reach Valentin Dombrovsky at valentin@travelabs.org

Main topics of the conference:

  • Online and offline opportunities for travel business

  • Startup technologies for travel agents and tour operators

  • Social media trends: Facebook, Instagram and other platforms

  • Marketing tools for travel sector

  • Current technology trends of incoming tourism to Russia

  • Main trend of the year: online technologies for Tours&Activities market

Key audience:

  • Tour operators and travel agents

  • Representatives of regional tourism administrations and tourism information centres

  • Online technology and IT solution suppliers

  • IT startups

Language: Russian and English

Free entrance

Co-organizer:

Partners:

        

17 March

11:00 - 06:00

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/17/2020 11:00 03/17/2020 06:00 MITT Digital Conference Main Arena, Pavilion 1, Hall 3 Europe/Moscow

MITT Digital

MITT Digital Conference

Moderators

Valentin Dombrovsky
Leading Alchemist, Travelabs

MITT Academy. Successful Director Track

About the event:

Free education programme for specialists of travel agencies and other interested professionals. Everyday series of educational workshops consisting of several thematic tracks: “Successful Director”, “Effective Marketing”, “Professional Manager”. All the speakers are practitioners and famous business coaches.

Subjects:

  • How to improve your business communication skills and enhance the effectiveness of exhibition visiting?
  • Changes of the Russian tourism legislation
  • Agreements between tour operators and travel agencies. Travel agency legal defence perspectives
  • Online and offline agreements between travel agencies and tour operators. Disputes
    with consumers
  • Business processes optimization and reduction of costs at travel agencies
  • Accounting and tax treatment
  • Online cash registers

Target audience:

  • Travel agencies
  • All the interested specialists

Language: Russian

Free entrance

​Partner:

 

17 March

11:00 - 18:00

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 11:00 03/17/2020 18:00 Moderator and Supervisor of Successful Marketing Course Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Moderator and Supervisor of Successful Marketing Course

Moderators

Marina Bogomyagkova
Managing Partner of INRU, Head of TurAccelerator in Sant Petersburg, Founder of Media Workshop Studio

17 March

11:00 - 11:50

Networking session

17 March

11:00 - 11:50

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 11:00 03/17/2020 11:50 Business Speed Dating - Possibility to Make a Big Number of Contacts at a Short Period of Time Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Business Speed Dating - Possibility to Make a Big Number of Contacts at a Short Period of Time

Moderators

Marina Bogomyagkova
Managing Partner of INRU, Head of TurAccelerator in Sant Petersburg, Founder of Media Workshop Studio

17 March

12:00 - 14:20

Workshops TOURISM AND LAW

17 March

12:00 - 12:30

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 12:00 03/17/2020 12:30 Topic is to be confirmed Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Topic is to be confirmed

Speakers

Georgy Mokhov
CEO, Persona Grata

Explore

17 March

12:30 - 13:00

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 12:30 03/17/2020 13:00 Safety of Tourism Business: Responsibility of Key Players and Defence Measures Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Safety of Tourism Business: Responsibility of Key Players and Defence Measures

Speakers

Sergey Gruzd
Chairman of the Board, Tourism Safety Association

Explore

17 March

13:00 - 13:40

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 13:00 03/17/2020 13:40 Topic is to be confirmed Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Topic is to be confirmed

Speakers

Alexander Bayborodin
Managing Partner, Bayborodin and Partners Lawers for Tourism

Explore

17 March

13:40 - 14:20

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 13:40 03/17/2020 14:20 How to Conclude an Agreement with Tourists Remotely and in Office Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

How to Conclude an Agreement with Tourists Remotely and in Office

Speakers

Explore

17 March

14:30 - 16:30

Workshops FINANCES AND ACCOUNTING

17 March

14:30 - 15:10

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 14:30 03/17/2020 15:10 Overview of Changes in Tax and Accounting Legislation in 2020, which Influence the Work of Each Travel Company Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Overview of Changes in Tax and Accounting Legislation in 2020, which Influence the Work of Each Travel Company

Speakers

Larisa Garamova
CEO, Garamova and Partners

Explore

17 March

15:10 - 15:50

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 15:10 03/17/2020 15:50 Topic is to be confirmed Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Topic is to be confirmed

17 March

15:50 - 16:30

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 15:50 03/17/2020 16:30 Topic is to be confirmed Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Topic is to be confirmed

Speakers

Yulia Zazulya
Manager Partner of Yusticom, Chairman of Committee of Moscow Trade and Industry Chamber for Tax Policy and Due Diligence

Explore

17 March

16:40 - 18:00

Conference Hall G, Pavilion 1


Add to calendar 03/17/2020 16:40 03/17/2020 18:00 QA session Theory and Practice of Online Cash Registers Application at Travel Agency Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

QA session Theory and Practice of Online Cash Registers Application at Travel Agency

Speakers

Larisa Garamova
CEO, Garamova and Partners

Explore

Russian Tourism. Statistics. Trends. Forecasts Analytical Session

About the session:

Series of speeches from leading analysts on the current state and development forecasts of the Russian tourism. Comprehensive analysis and up-to-date statistics for planning of successful working strategy on Russian tourism market.

Subjects:

  • Statistical review and comprehensive analysis of the Russian tourism market (domestic, inbound and outbound). The main traveling destinations.
  • Portrait of a Russian tourist. Consumer trends and analysis of interests and preferences of travelers from Russia
  • Online trends of the Russian tourism market development. Where and how do modern tourists search information online? Online booking market trends

Target audience:

  • NTOs and foreign tourism administrations
  • Russian federal and regional tourism administrations
  • Tour operators and travel agencies
  • Hotels

Language: Russian and English

Free entrance

17 March

12:00 - 12:30

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 12:00 03/17/2020 12:30 What Can Statistics Tell Us? Conference Hall E, Pavilion 1 Europe/Moscow

Analytical session

What Can Statistics Tell Us?

Speakers

Sergey Shpilko
President Russian Union of Tourism Industry

Explore

17 March

12:30 - 13:00

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 12:30 03/17/2020 13:00 Topic is to be confirmed Conference Hall E, Pavilion 1 Europe/Moscow

Analytical session

Topic is to be confirmed

Speakers

Natalia Ignatyeva
Regional Director Marketing and Communications, Gfk Rus

Explore

17 March

13:00 - 13:30

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 13:00 03/17/2020 13:30 Topic is to be confirmed Conference Hall E, Pavilion 1 Europe/Moscow

Analytical session

Topic is to be confirmed

Speakers

Olga Suslova
Director of Strategic Partnerships, Google

Explore

Plenary Session "Touristic Destinations Branding"

About the event:

Theory and practice of marketing and branding of territories. Brand creation tools. Connections of a destination brand with the socio-economic profile of the region. Brand application in marketing campaigns and communications. Successful Russian and foreign experience of branding and rebranding of tourist destinations

Target audience:

  • NTOs and foreign tourism administrations
  • Russian federal and regional tourism administrations
  • Tour operators and travel agencies
  • Hotels

Language: Russian and English

Free entrance

Partner:

 

17 March

14:00 - 15:30

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 14:00 03/17/2020 15:30 Plenary Session "Touristic Destinations Branding" Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

Plenary Session "Touristic Destinations Branding"

Moderators

Evgenia Chukhnova
Advisor to Head of Federal Agency for Tourism

17 March

14:45 - 15:15

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 14:45 03/17/2020 15:15 Topic is to be confirmed Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

Topic is to be confirmed

Speakers

Ilya Lazuchenkov
CEO and Managing Partner of Plenum branding agency and board member Association of Branding Companies of Russia

Explore

17 March

15:15 - 15:35

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 15:15 03/17/2020 15:35 Rebranding of Touristic Brand of Republic of Chechnya Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

Rebranding of Touristic Brand of Republic of Chechnya

Speakers

Yuri Zapesotskiy
Branding Specialist

Explore

Plenary Session "Best International Practices of Tourism Development: is Foreign Experience Applicable in Russia"

About the event:

Presentations of successful cases of the foreign tourist destinations development. Discussion of international experience with Russian practitioners — heads of regional tourism administrations and industry experts. Experience of solving “painful” issues of destinations development and increasing the incoming tourist flow.

​Target audience:

  • NTOs and foreign tourism administrations
  • Russian federal and regional tourism administrations
  • Tour operators and travel agencies
  • Hotels

Language: Russian and English

Free entrance

Partner:

 

 

17 March

16:00 - 18:00

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 16:00 03/17/2020 18:00 Moderator Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

Moderator

Moderators

Sergey Shpilko
President Russian Union of Tourism Industry

17 March

16:00 - 16:40

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 16:00 03/17/2020 16:40 Independent Travels or Tour Operator Product: Where is Tourism Heading? Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

Independent Travels or Tour Operator Product: Where is Tourism Heading?

Speakers

Taras Demura
CEO, TUI Russia and CIS

Explore

17 March

16:40 - 17:00

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 16:40 03/17/2020 17:00 How to Avoid Overtourism? Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

How to Avoid Overtourism?

Speakers

Prof. Dr. Anna Alexandrova
Geography Faculty of Moscow State University named after Mikhail Lomonosov

Explore

17 March

17:00 - 17:20

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 17:00 03/17/2020 17:20 How to Regulate C2C Market in the Field of Tourism? Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

How to Regulate C2C Market in the Field of Tourism?

Speakers

Inessa Korotkova
Regional Director of Russia and CIS, ATOUT FRANCE

Explore

17 March

17:20 - 17:40

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 17:20 03/17/2020 17:40 How to Develop Non Capital-Intensive Accommodations in Natural Environment? Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

How to Develop Non Capital-Intensive Accommodations in Natural Environment?

Speakers

Vadim Mamontov
Head of RussiaDiscovery

Explore

17 March

17:40 - 18:00

Conference Hall E, Pavilion 1


Add to calendar 03/17/2020 17:40 03/17/2020 18:00 How to Turn Exotic Destination into Mass one? Conference Hall E, Pavilion 1 Europe/Moscow

Forum "FOCUS ON RUSSIA"

How to Turn Exotic Destination into Mass one?

Speakers

Airi Motokura
Director of JNTO Representative Office in Moscow

Explore

Non-mass Tourism Destinations with High Development Potential: Russia and Abroad Workshops

About the workshops:

A series of master classes from leading tour operators. An overview of resorts. Analysis of advantages and disadvantages compared to competitive mass destinations. An overview of the hotel base and MICE capabilities. Selling strategy and objections handling

Subjects:

  • What to sell: pecularities, pros and cons of resorts, main competitive destinations
  • Target audience, profile of tourist
  • How to sell: selling strategy, objections handling

Target audience:

  • Tour operators and travel agencies
  • MICE-agencies

Language: Russian

Free entrance

17 March

14:00 - 18:00

Conference Hall А, Pavilion 1


Add to calendar 03/17/2020 14:00 03/17/2020 18:00 Non-mass Tourism Destinations with High Development Potential: Russia and Abroad Workshops Conference Hall А, Pavilion 1 Europe/Moscow

Workshops NON-MASS TOURISM DESTINATIONS WITH HIGH DEVELOPMENT POTENTIAL: RUSSIA AND BEYOND

Non-mass Tourism Destinations with High Development Potential: Russia and Abroad Workshops

Moderators

Sergey Korlykhanov
Director of the Regional Development Department, Executive Directorate of the Russian Geographical Society

17 March

14:00 - 16:15

International Directions

17 March

14:00 - 14:45

Conference Hall А, Pavilion 1


Add to calendar 03/17/2020 14:00 03/17/2020 14:45 Qatar, Oman, Bahrain - Future Dubai or Not? Conference Hall А, Pavilion 1 Europe/Moscow

Workshops NON-MASS TOURISM DESTINATIONS WITH HIGH DEVELOPMENT POTENTIAL: RUSSIA AND BEYOND

Qatar, Oman, Bahrain - Future Dubai or Not?

Speakers

Dmitry Arutyunov
CEO, ART TOUR

Explore

17 March

14:45 - 15:30

Conference Hall А, Pavilion 1


Add to calendar 03/17/2020 14:45 03/17/2020 15:30 South Africa. Secret of Sales Conference Hall А, Pavilion 1 Europe/Moscow

Workshops NON-MASS TOURISM DESTINATIONS WITH HIGH DEVELOPMENT POTENTIAL: RUSSIA AND BEYOND

South Africa. Secret of Sales

Speakers

Andrey Yakubov
Head of RUSSO TURISTO

Explore

17 March

15:30 - 16:15

Conference Hall А, Pavilion 1


Add to calendar 03/17/2020 15:30 03/17/2020 16:15 Latin America. Competitive Advantages and Sales Techniques Conference Hall А, Pavilion 1 Europe/Moscow

Workshops NON-MASS TOURISM DESTINATIONS WITH HIGH DEVELOPMENT POTENTIAL: RUSSIA AND BEYOND

Latin America. Competitive Advantages and Sales Techniques

Speakers

Andrey Krapivnoy
CEO TOUR EXPRESS

Explore

17 March

16:15 - 18:00

Russia

17 March

16:15 - 16:45

Conference Hall А, Pavilion 1


Add to calendar 03/17/2020 16:15 03/17/2020 16:45 What to Sell on Domestic Market? Product Range Management at Travel Agency Conference Hall А, Pavilion 1 Europe/Moscow

Workshops NON-MASS TOURISM DESTINATIONS WITH HIGH DEVELOPMENT POTENTIAL: RUSSIA AND BEYOND

What to Sell on Domestic Market? Product Range Management at Travel Agency

Speakers

Explore

17 March

16:45 - 17:30

Conference Hall А, Pavilion 1


Add to calendar 03/17/2020 16:45 03/17/2020 17:30 Topic is to be confirmed Conference Hall А, Pavilion 1 Europe/Moscow

Workshops NON-MASS TOURISM DESTINATIONS WITH HIGH DEVELOPMENT POTENTIAL: RUSSIA AND BEYOND

Topic is to be confirmed

Speakers

Marina Rozanova
Commercial Director, Profkurort

Explore

March 18, 2020

Turkey Day at MITT

About the event:

FIRST TIME AT MITT! A series of business program events dedicated to the 100th anniversary of the establishment of diplomatic relations between Russia and Turkey. Overview and development trends of the Turkish tourism market. Russian-Turkish summit of hoteliers and tourism business. Workshops about new and traditional tourist regions of Turkey

Target audience:

• CEOs, Commercial Directors, Heads of Departments and Specialists of Russian travel agencies, tour operators and MICE sector companies

Participation: free of charge (exhibition electronic ticket-based)

Language: Russian / Turkish (simultaneous translation)

Free entrance

18 March

11:00 - 11:30

Conference Hall А, Pavilion 1


Add to calendar 03/18/2020 11:00 03/18/2020 11:30 Opening and Welcome Speeches Conference Hall А, Pavilion 1 Europe/Moscow

Turkey Day at MITT

Opening and Welcome Speeches

18 March

11:30 - 12:30

Conference Hall А, Pavilion 1


Add to calendar 03/18/2020 11:30 03/18/2020 12:30 Keynote Speeches on Trends of Turkish Tourism Market and Hospitality Indistry Development Conference Hall А, Pavilion 1 Europe/Moscow

Turkey Day at MITT

Keynote Speeches on Trends of Turkish Tourism Market and Hospitality Indistry Development

18 March

13:00 - 14:30

Conference Hall А, Pavilion 1


Add to calendar 03/18/2020 13:00 03/18/2020 14:30 Russo-Turkish Summit of Hospitality and Tourism Business

About the Summit:

Strategic panel discussion with top managers of Russian travel companies and Turkish hotels about key business problems and new opportunities for collaboration

Topics:

• Turkish hospitality market development. Pricing policy. Influence on the Russian business;
• Models of effective cooperation between Turkish hotels and Russian travel companies;
• Ensuring security of Russian tourists at Turkish resorts. Provision of qualified law and medical service;
• Loyalty programs of Turkish hotels for the Russian tourists

Conference Hall А, Pavilion 1 Europe/Moscow

Turkey Day at MITT

Russo-Turkish Summit of Hospitality and Tourism Business

About the Summit:

Strategic panel discussion with top managers of Russian travel companies and Turkish hotels about key business problems and new opportunities for collaboration

Topics:

• Turkish hospitality market development. Pricing policy. Influence on the Russian business;
• Models of effective cooperation between Turkish hotels and Russian travel companies;
• Ensuring security of Russian tourists at Turkish resorts. Provision of qualified law and medical service;
• Loyalty programs of Turkish hotels for the Russian tourists

Speakers

Alexan Mkrtchyan
CEO of shopping center "Pink Elephant"
Yana Muromova
Deputy CEO, ANEX Tour

Explore

18 March

15:00 - 18:00

Conference Hall А, Pavilion 1


Add to calendar 03/18/2020 15:00 03/18/2020 18:00 Workshop series Turkey 360° - Resorts and Hotels of 2020 Season About the event:
Overview of traditional and new touristic destinations of Turkey. Current state and development prospects of regional hotel bases. Places of interest and excursion programs. MICE-opportunities of resorts. Regions to be covered: Antalya, Izmir, Muğla
Conference Hall А, Pavilion 1 Europe/Moscow

Turkey Day at MITT

Workshop series Turkey 360° - Resorts and Hotels of 2020 Season

About the event:
Overview of traditional and new touristic destinations of Turkey. Current state and development prospects of regional hotel bases. Places of interest and excursion programs. MICE-opportunities of resorts. Regions to be covered: Antalya, Izmir, Muğla

MITT Academy. Effective Marketing Track

About the event:

Free education programme for specialists of travel agencies and other interested professionals. Everyday series of educational workshops consisting of several thematic tracks: "Successful Director", "Effective Marketing", "Professional Manager". All the speakers are practitioners and famous business coaches.

Subjects:

  • Effective marketing strategy creation at travel agencies
  • How to select promotion channels and evaluate their effectiveness?
  • Promotion via Instagram and pecularities of work with blogers
  • Promotion via Vkontakte
  • Mailings and chat-bots in social networks
  • Strategies and common mistakes of SEO in travel
  • Low budget and rumor marketing

Target audience:

  • Travel agencies
  • All the interested specialists

Language: Russian

Free entrance

Co-organizer:

18 March

11:00 - 18:00

Effective Marketing Course

18 March

11:00 - 11:15

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 11:00 03/18/2020 11:15 Welcome speech Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Welcome speech

Moderators

Elena Belousova
Marketing Specialist in Travel Industry, travel-marketing.ru, Supevisor of Effective Marketing Course of MITT Academy

18 March

11:15 - 12:00

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 11:15 03/18/2020 12:00 Clients Impression Management as an Instrument to Attract and Retain Clients in Travel Business Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Clients Impression Management as an Instrument to Attract and Retain Clients in Travel Business

Speakers

Alexey Ivanov
Founder and Head of Laboratory of Client Experience, CEO of ISEE Marketing Agency

Explore

18 March

12:00 - 12:45

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 12:00 03/18/2020 12:45 25 Methods to Attract New Clients for Travel Agencies: How to Select Promotion Chanels and Evaluate their Effectiveness Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

25 Methods to Attract New Clients for Travel Agencies: How to Select Promotion Chanels and Evaluate their Effectiveness

Speakers

Anisia Evdokimova
CEO of Favorit Event and Touristic Holding

Explore

18 March

12:45 - 13:00

Break

18 March

13:00 - 13:45

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 13:00 03/18/2020 13:45 TOP Strategies and Basic Mistakes and SEO for Travel Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

TOP Strategies and Basic Mistakes and SEO for Travel

Speakers

Oleg Shestakov
Founder and CEO of Rush Agency

Explore

18 March

13:45 - 14:30

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 13:45 03/18/2020 14:30 Low Budget Marketing Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Low Budget Marketing

Speakers

Elena Belousova
Marketing Specialist in Travel Industry, travel-marketing.ru, Supevisor of Effective Marketing Course of MITT Academy

Explore

18 March

14:30 - 14:45

Break

18 March

14:45 - 15:30

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 14:45 03/18/2020 15:30 Social Media Marketing Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Social Media Marketing

Speakers

Katerina Kuznetsova
Specialist in Digital Marketing and SMM, Travel Business School

Explore

18 March

16:15 - 16:30

Break

18 March

16:30 - 17:15

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 16:30 03/18/2020 17:15 Mailings and Chat Bots in Social Networks Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Mailings and Chat Bots in Social Networks

Speakers

Olga Ermolina
Head of SMM, OnlineTours

Explore

18 March

17:15 - 18:00

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 17:15 03/18/2020 18:00 Sales in Chats Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Sales in Chats

Speakers

Elena Solzhenikina
Head of Online Sales, OnlineTours

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Conference "Trends and Forecasts For Tourism Industry Development - Travel Trends"

About the conference:

Global trends and scenarios of tourism industry development. Everything you need to know for the succesful business planning — New marketing technologies. Cutting edge IT trends. Tourism business transformation.

Subject:

  • Consolidation of industry and forecasts of touristic markets transformation
  • New instruments and machanisms of tour product promotion
  • AI, Big Data, Internet of Things — what are the new opportunities for travel business?
  • Challenges and key trends of tourism transportation development in Russia and abroad
  • 2020 Forecasts of hospitality industry development
  • Transformation of travel business: from agents to advisors
  • Millenials and gen Z — how to satisfy new generations of travellers?

Target audience:

  • Tour operators
  • Travel agencies
  • MICE agencies

Language: Russian and English

Free entrance

Partners:

 

18 March

12:50 - 18:00

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 12:50 03/18/2020 18:00 Travel Trends Conference Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Session

Travel Trends Conference

Moderators

Maya Lomidze
Executive Director , Association of Tour Operators of Russia

18 March

12:50 - 13:30

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 12:50 03/18/2020 13:30 The global tourism picture. Key trends and new concepts Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

The global tourism picture. Key trends and new concepts

Speakers

Marija Milasevic
Senior Research Analyst, Euromonitor International

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18 March

13:55 - 14:25

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 13:55 03/18/2020 14:25 Tourism Business. Changes in Business Models and Corporate Structures in Tourism Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

Tourism Business. Changes in Business Models and Corporate Structures in Tourism

Speakers

Dr. Markus Heller
Managing Partner, Dr.Fried & Partner, Germany

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18 March

14:25 - 14:55

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 14:25 03/18/2020 14:55 Hotels. A Different Era for the Travel Industry. Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

Hotels. A Different Era for the Travel Industry.

Speakers

Alexandros Angelopulos
CEO, Aldemar Resorts

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18 March

14:55 - 15:20

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 14:55 03/18/2020 15:20 Topic is to be confirmed Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

Topic is to be confirmed

Speakers

Dmitry Gorin
CEO, Vipservice

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18 March

15:20 - 15:45

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 15:20 03/18/2020 15:45 Topic is to be confirmed Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

Topic is to be confirmed

Speakers

Mila Novichenkova
Marketing and Communications Director, Ipsos Comcon

Explore

18 March

15:45 - 16:10

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 15:45 03/18/2020 16:10 Tourist of Yeterday, Today and Tomorrow. How do Technologies Change the Behavior and Preferences of Travelers Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

Tourist of Yeterday, Today and Tomorrow. How do Technologies Change the Behavior and Preferences of Travelers

Speakers

Valentin Vedyakin
Regional Customer Solutions Manager Nothern, Eastern, Central & Southern Europe, Amadeus, France

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18 March

16:40 - 17:05

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 16:40 03/18/2020 17:05 The Six Things that Make a Successful Social Media Campaign Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

The Six Things that Make a Successful Social Media Campaign

Moderators

Mark Frary
Co-founder Travelperspective

18 March

17:05 - 17:30

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 17:05 03/18/2020 17:30 Topic is to be confirmed Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

Topic is to be confirmed

Speakers

Evelina Hederer
Director EMEA, Expedia, Great Britain

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18 March

17:30 - 18:00

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 17:30 03/18/2020 18:00 Topic is to be confirmed Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Travel Trends

Topic is to be confirmed

Speakers

Maya Lomidze
Executive Director , Association of Tour Operators of Russia

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Conference on Taxes, Investments and Management in Travel Agencies in 2020

About event:

  • Practical solution of problems of scaling and automation of business-processes in travel agencies.
  • How to organize the accounting, analysis and control of key performance indicators of travel agency.
  • Should one need a financial planning in travel agencies?
  • How one can influence its business by means of efficient system of motivation and how to track business by means of KPI
  • How business automation impacts profits
  • Level of tax burden on the company in tourism sector
  • Check-lists for tax safety

Target audience:

  • Tour operators
  • Travel agents

Subjects to be discussed:

  • Financial planning
  • How to increase profits by 2 times with the help of automation of business-processes
  • Investments into quick assets
  • Personal efficiency of director
  • Managerial accounting
  • Scaling of touristic chain
  • Tax safety 2020
  • Strategy and tactics 2020

Language: Russian

Participation: a fee to be paid. Link for registration: https://garamova-i-partnery.timepad.ru/event/113649

Organizer:

Partner:

18 March

10:00 - 18:00

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 10:00 03/18/2020 18:00 Conference on Taxes, Accounting and Law Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

Conference on Taxes, Accounting and Law

Moderators

Larisa Garamova
CEO, Garamova and Partners

18 March

10:30 - 11:15

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 10:30 03/18/2020 11:15 How to develop oneself and own team when there is lack of time - How to deal with a barrage of information around us.
- Not all mail-outs and meetings are useless. Selection criteria.
- 6 tried-and-true approaches to training of our personnel.
Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

How to develop oneself and own team when there is lack of time

- How to deal with a barrage of information around us.
- Not all mail-outs and meetings are useless. Selection criteria.
- 6 tried-and-true approaches to training of our personnel.

Speakers

Pavel Annenkov
Serial Entrepreneur

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18 March

11:15 - 12:00

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 11:15 03/18/2020 12:00 Tax Security 2020 — All relieves for travel companies in one check list.
— Business splitting: legal and tax consequences.
— May tax optimization be a safe business goal.
Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

Tax Security 2020

— All relieves for travel companies in one check list.
— Business splitting: legal and tax consequences.
— May tax optimization be a safe business goal.

Speakers

Larisa Garamova
CEO, Garamova and Partners

Explore

18 March

12:00 - 12:45

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 12:00 03/18/2020 12:45 Exit from the operating system in travel business industry: how to manage own travel agency from anywhere in the world — Business automation – what and how control should be automated – how to organize remote control over business
— How to prevent business from coming down in your absence and to promote its growth instead
— Basic mistakes of travel agencies owners in the course of transit into remote management
Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

Exit from the operating system in travel business industry: how to manage own travel agency from anywhere in the world

— Business automation – what and how control should be automated – how to organize remote control over business
— How to prevent business from coming down in your absence and to promote its growth instead
— Basic mistakes of travel agencies owners in the course of transit into remote management

Speakers

Olga Cherepanova
Owner of travel agencies network

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18 March

12:45 - 13:30

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 12:45 03/18/2020 13:30 The most effective marketing in the travel industry Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

The most effective marketing in the travel industry

Speakers

Julia Rakova
Marketing Director at GetResponse

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18 March

13:30 - 14:15

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 13:30 03/18/2020 14:15 Trends and investment ideas 2020: what to expect, where invest Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

Trends and investment ideas 2020: what to expect, where invest

Speakers

Sergey Maly
Key Account Manager "Evotor"

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18 March

14:15 - 14:45

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 14:15 03/18/2020 14:45 Lunch break Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

Lunch break

18 March

15:30 - 16:15

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 15:30 03/18/2020 16:15 How to use an online cashier to increase sales and ecosystem building Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

How to use an online cashier to increase sales and ecosystem building

Speakers

Natalya Smirnova
Independent Financial Advisor

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18 March

16:15 - 17:00

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 16:15 03/18/2020 17:00 Marketing and sales trends in the travel industry in the era of 4th industrial revolution — Business trends in the digital era
— How to introduce innovations in product development, management and HR
— Personal pathway for development of modern entrepreneurs, top managers and professionals in the changing environment
Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

Marketing and sales trends in the travel industry in the era of 4th industrial revolution

— Business trends in the digital era
— How to introduce innovations in product development, management and HR
— Personal pathway for development of modern entrepreneurs, top managers and professionals in the changing environment

Speakers

Alexey Manikhin
Founder and Owner of Prime Time Forums

Explore

18 March

17:00 - 17:45

Conference Hall D, Pavilion 1


Add to calendar 03/18/2020 17:00 03/18/2020 17:45 Fair remuneration system as a new trend of 2020 — Employee hiring options
— Development of KPI indicators for the finance department
Conference Hall D, Pavilion 1 Europe/Moscow

Conference on Taxes, Accounting and Law

Fair remuneration system as a new trend of 2020

— Employee hiring options
— Development of KPI indicators for the finance department

Speakers

Larisa Garamova
CEO, Garamova and Partners

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Foresight Workshop "Travel 2.0: What to Sell to Modern Generations of Tourist?"

About the event:

FIRST TIME AT MITT! Each generation prefers different formats of traveling. What is a good traveling for X and Y generations? How do generations learn about where to travel and why? What do professionals need to do to attract and retain different generarations travellers? Workshop Moderator is Evgenia Shamis, Founder, General Director and Coordinator of RuGenerations — Russian School of Theory of Generations

Target audience:

• Travel agencies
• Tour operators

Participation: free of charge (exhibition electronic ticket-based)

Language: Russian

Free entrance

18 March

13:30 - 15:30

Conference Hall E, Pavilion 1


Add to calendar 03/18/2020 13:30 03/18/2020 15:30 Foresight Workshop "Travel 2.0: What to Sell to Modern Generations of Tourist?" Conference Hall E, Pavilion 1 Europe/Moscow

Foresight Workshop

Foresight Workshop "Travel 2.0: What to Sell to Modern Generations of Tourist?"

Moderators

Evgenia Shamis
Founder, General Director and Coordinator of RuGenerations - Russian School of Theory of Generations

MITT 2020 Exhibitor Award Ceremony

18 March

11:30 - 12:30

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/18/2020 11:30 03/18/2020 12:30 MITT 2020 Exhibitor Award Ceremony Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Ceremony

MITT 2020 Exhibitor Award Ceremony

Travel Agency Success Secret - How to Survive Fierce Competition and Ride the Wave of Changes Talk Show

About the event:

On the problems of travel agent business development. Dialogue with the leaders of Russian and foreign travel companies. Tips and cases of successful professionals for business development

Issues to discuss:

  • Added value creation for a tourism product — how to create an added value of an agent’s services and explain it to a tourist?
  • International experience of travel agencies work — how the market develops and works abroad. On the transformation of agents to advisors and the relationship of travel agents with tour operators
  • Successful business reorientation and narrow niche product development
  • Effective use of digital channels in promotion
  • Travel agent personal brand creation — step-by-step instruction

Target audience:

  • Travel agencies
  • Tour operators

Language: Russian

Free entrance

Co-organizer:

   

18 March

16:00 - 18:00

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 16:00 03/18/2020 18:00 Talk show Conference Hall G, Pavilion 1 Europe/Moscow

Travel Agency Success Secret Talk Show

Talk show

Moderators

Diana Ferdman
CEO of Belmare Travel Agency, Writer, Video Blogger, Founder of Strana Turizma Professional Community in Facebook

Tourism Business in 5 years: How to Get Prepared for Changes? Strategic Session

About the session:

Session is designed for all the interested travel industry professionals. During the session leading world experts and visionaries will represent their vision of how the industry will develop in the coming years.
The purpose of the session is to identify the main travel trends and develop practical recommendations and action strategies for the professional community together with key experts of the Russian tourism market.

Subjects:

  • Everybody Dies but Me — Forecasts of Tour Operator Market Trends
  • Robot or Concierge — Future of the Travel Agent Business
  • Just Getting Started — Transformation of Hospitality Business

Target audience:

  • Tour operators and travel agencies
  • Hotels

Language: Russian

Free entrance

Partner:

18 March

11:30 - 13:00

Conference Hall G, Pavilion 1


Add to calendar 03/18/2020 11:30 03/18/2020 13:00 Discussion Conference Hall G, Pavilion 1 Europe/Moscow

Panel discussion

Discussion

Moderators

Tatiana Dmitrova
Tatiana Dmitrova , CEO of Banko Media Holding, Founder and Head of Tourdom.ru Portal, Author of Good to Meet You Video Blog

Speakers

Dmitry Arutyunov
CEO, ART TOUR
Grant Babasyan
CEO of Mriya Resort & Spa; Founder and President of National Union of Hospitality Industry
Oleg Melnik
CEO, TBG and Goryachiye Turi
Taras Demura
CEO, TUI Russia and CIS

Explore

March 19, 2020

MITT Academy. Professional Manager Track

About the event:

Free education programme for specialists of travel agencies and other interested professionals. Everyday series of educational workshops consisting of several thematic tracks: "Successful Director", "Effective Marketing", "Professional Manager". All the speakers are practitioners and famous business coaches.

Subjects:

  • Tour operator work mechanisms. How travel agencies could make their cooperation with tour
    operators easier and more efficient. Analysis of common mistakes and practical tips on
    how to avoid them
  • Technologies and scripts of remote sales. Objections handling 
  • How to sell without permanent discounts and retain clients?

Target audience:

  • Travel agencies
  • All the interested specialists

Language: Russian

Free entrance

19 March

11:00 - 18:00

Conference Hall G, Pavilion 1


Add to calendar 03/19/2020 11:00 03/19/2020 18:00 Professional Manager Track Conference Hall G, Pavilion 1 Europe/Moscow

Session

Professional Manager Track

19 March

13:15 - 16:00

Workshops EFFECTIVE SALES

19 March

13:15 - 14:00

Conference Hall G, Pavilion 1


Add to calendar 03/19/2020 13:15 03/19/2020 14:00 How to Increase Profit by 92,5% in 3 Steps by Introducing KPI Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

How to Increase Profit by 92,5% in 3 Steps by Introducing KPI

Speakers

Artur Privin
Head of Madison Travel Agency, Madison Consult Agency, Business Coach

Explore

19 March

14:00 - 14:45

Conference Hall G, Pavilion 1


Add to calendar 03/19/2020 14:00 03/19/2020 14:45 Sells without Meetings (Online VS Offline) Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

Sells without Meetings (Online VS Offline)

Speakers

Dmitry Potapov
Co-Founder, TurMarketing.ru
Mikhail Ankudinov
Co-Founder, TurMarketing.ru

Explore

19 March

14:45 - 15:30

Conference Hall G, Pavilion 1


Add to calendar 03/19/2020 14:45 03/19/2020 15:30 I Do Everything, but Sales Volumes Do Not Make Me Happy. Why? Key Mistakes of Travel Agent and How to Avoid Them? Conference Hall G, Pavilion 1 Europe/Moscow

MITT ACADEMY

I Do Everything, but Sales Volumes Do Not Make Me Happy. Why? Key Mistakes of Travel Agent and How to Avoid Them?

Speakers

Maxim Chabanenko
Business Coach

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MITT 365 - Diversification of Tourism Product Case Study Conference

About the conference:

Conference is targeted to travel agencies and tour operators striving to diversify the business and go beyond the traditional beach destinations. Special types of tourism and successful experience of new product development from the ground up. Practical cases presentations

Special types of tourism:

  • Medical tourism
  • Children’s tourism
  • Active tourism
  • Industrial tourism
  • Gastronomical tourism
  • Luxury tourism
  • Excursion tourism
  • Agricultural tourism

Target audience:

  • Tour operators
  • Travel agencies

Language: Russian

Free entrance

19 March

11:00 - 16:00

Conference Hall А, Pavilion 1


Add to calendar 03/19/2020 11:00 03/19/2020 16:00 Case Study Conference Conference Hall А, Pavilion 1 Europe/Moscow

Session

Case Study Conference

Moderators

Maxim Pashkov
Head of Quality Department, Anex Tour Russia

19 March

11:50 - 12:15

Conference Hall А, Pavilion 1


Add to calendar 03/19/2020 11:50 03/19/2020 12:15 Soulfulness and Esthetic of By-Places as a Tourism Product Conference Hall А, Pavilion 1 Europe/Moscow

MITT 365 - DIVERSIFICATION OF TOURISM PRODUCT

Soulfulness and Esthetic of By-Places as a Tourism Product

Speakers

Mikhail Konchits
Project Author, Zapovedniye Zhelezniye Dorogy

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19 March

12:40 - 13:05

Conference Hall А, Pavilion 1


Add to calendar 03/19/2020 12:40 03/19/2020 13:05 Cruises is the new Black Conference Hall А, Pavilion 1 Europe/Moscow

MITT 365 - DIVERSIFICATION OF TOURISM PRODUCT

Cruises is the new Black

Speakers

Fedor Egorov
CEO of Dreamlines.Ru

Explore

19 March

13:05 - 13:30

Conference Hall А, Pavilion 1


Add to calendar 03/19/2020 13:05 03/19/2020 13:30 Alternative Tourism:Neskuchny Den Community for Collective Trips. 600 Organized Events. What Next? Is There a Possibility to Earn Money Conference Hall А, Pavilion 1 Europe/Moscow

MITT 365 - DIVERSIFICATION OF TOURISM PRODUCT

Alternative Tourism:Neskuchny Den Community for Collective Trips. 600 Organized Events. What Next? Is There a Possibility to Earn Money

Speakers

Mikhail Glushenko
Head of Neskuchny Den Community

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19 March

13:55 - 14:20

Conference Hall А, Pavilion 1


Add to calendar 03/19/2020 13:55 03/19/2020 14:20 Active Tourism - Difficulties and Success of Wwalking Tours Development in Russia Conference Hall А, Pavilion 1 Europe/Moscow

MITT 365 - DIVERSIFICATION OF TOURISM PRODUCT

Active Tourism - Difficulties and Success of Wwalking Tours Development in Russia

Speakers

Sergey Zavoda
Marketing Director of MyWay Touristic Club

Explore

19 March

14:20 - 14:45

Conference Hall А, Pavilion 1


Add to calendar 03/19/2020 14:20 03/19/2020 14:45 New forms of sale of spa services Conference Hall А, Pavilion 1 Europe/Moscow

MITT 365 - DIVERSIFICATION OF TOURISM PRODUCT

New forms of sale of spa services

Speakers

Kirill Karmazinskiy
Development Director, Sanatory.ru

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MITT MICE Conference

About the event:

Trends determining the industry development. Corporate client requirements addressed to the organizers.  Presentation of the most difficult MICE projects

Target audience:

  • Sellers and buyers of the MICE industry (MICE-agencies and corporate clients, hotels, IT service providers etc.

Language: Russian

Free entrance

Co-organizer:

 

19 March

11:00 - 16:00

Main Arena, Pavilion 1, Hall 3


Add to calendar 03/19/2020 11:00 03/19/2020 16:00 MITT MICE Main Arena, Pavilion 1, Hall 3 Europe/Moscow

Session

MITT MICE

Moderators

Irina Mikhalkova
Executive Director, АBT-ACTE